Ein Projekt des RAA Sachsen e.V.

Chat and e-mail advice

The SupportCompass app provides free advice with encrypted chat for victims, relatives and witnesses of right-wing violence in Saxony.


How do we advise you?

Our chat advice is provided via the SupportCompass messenger app, which can be used to send text and voice messages as well as files in PDF format and image documents.

It is possible to switch to further counseling in our counseling centers at any time. Language mediators can also be called in if necessary. Our counselors work independently and impartially in the interests of those affected. Counseling is not linked to the filing of criminal charges.

independent of location throughout Saxony
Encrypted, anonymous on request and free of charge
in German and English
within 48 hours (Monday to Friday)

How to

Step-by-step guide to using the SupportCompass app.

Install app

Link to the Google Play Store or Apple App Store or search for "SupportCompass" in the respective store.

Register

Enter your user name and (working) e-mail address to receive the activation link (check your spam folder!).

Activate

Click on the activation link and accept the privacy policy.

Chat

Enter "Support" in the search field, select it and click on the chat symbol below - start writing.

Chat in real time

Live chat via app

We also offer the option of live chats with our advisors via the SupportCompass app by appointment and during the following weekly consultation hours:

Wednesday: 2 - 4 pm

Mail advice

Our e-mail advice.

In addition to the contact option via the SupportCompass app, we can also be reached by email.

We accept inquiries at the e-mail address onlineberatung@raa-sachsen.de. Encrypted communication via PGP is also possible on request. Our PGP key can be downloaded here.

Our e-mail advice is provided

  • independent of location for the whole of Saxony
  • within 2 working days
  • anonymously on request
  • free of charge
  • in German and English.

How we help you

"Support" works in a partisan, outreach, free and confidential manner.

We help you to cope with the consequences of an attack and to exercise your rights. We provide guidance and develop individual solutions together. Our work helps those affected to increase their own sense of security, experience self-efficacy, regain control over their own lives and promote solidarity processes. We provide information about the situation of those affected, draw attention to their perspective in society and politics and report on the extent, consequences and effects of right-wing motivated, racist and anti-Semitic violence.

We provide advice, support and assistance after attacks due to

  • racism
  • anti-Semitism
  • sexual orientation/gender identity
  • disability
  • social disadvantage
  • political commitment
  • non-right-wing attitude or alternative appearance.

We support you on the following topics:

  • Filing charges
  • Exercising your legal options, such as accessory prosecution and victim protection
  • Contact with the police, lawyers, authorities and doctors
  • Court hearing
  • Organization of financial support
  • Emotional processing and coping with the consequences of the attack
  • regaining a sense of security and control over one's own life
  • Improving the living situation and organizing solidarity
  • possible public relations work
  • Joint development of solutions